Provider: Monkflow Technologies LLP. Requests: contact@monkflow.com / +91 861 893 1611.
Cancel automatic renewal in the app's Billing section before your next renewal. A cancellation prevents future scheduled renewals once confirmed; it does not itself refund a completed payment or immediately delete your workspace. Keep the confirmation and check the displayed subscription status. If cancellation cannot be completed, contact support with your registered email and subscription reference. Never share your password, API secret, card details, CVV, UPI PIN or OTP.
We do not offer routine refunds after subscription activation, including for change of mind, non-use or a completed renewal. We review duplicate charges, incorrect billing and service failures individually. This policy does not limit refunds or other remedies required by applicable law. If payment was collected but access never activated, contact us so we can verify delivery and resolve the payment.
For a payment or access problem, send the registered email, payment reference, payment date, amount and a short description. We will verify the transaction and explain the outcome. We aim to review a complete request within 5 business days. If further investigation is needed, we will inform you. Once a refund is approved, we aim to initiate it within 7 business days. These are support processing targets; the payment provider and bank control when the credit reaches your account. Approved refunds are initiated to the original payment method through Razorpay. Bank/provider credit time can vary; the applicable estimate will be communicated when the refund is initiated. A full refund removes the paid access associated with that payment; a separate valid paid period can still apply. Any rights available under applicable law remain unaffected.